#added for google Analystics

Saturday, January 08, 2005

technology Update for 2004

TOUCHPOINT GROUP ImageVisit TOUCHPOINTs Research Reports. Feel Free to drop a word as your valuable Comment.


Core Banking System

Malaysia’s Affin Merchant Bank (AMB) will implement CCK Financial Solutions’ Guava Suite for the bank’s banking and treasury management system. AMB will be using Guava Suite to handle its primary banking system needs, including corporate banking, treasury, custodian and syndication departments for both the bank’s conventional and Islamic banking divisions.


Free Asian Banker's Core banking survey: Cost influences choice


IT Outsourcing Deal:
Lloyds TSB has signed a major IT outsourcing deal with Fujitsu. The move comes a month after Lloyds TSB signed a £500 million ($935.989 million) seven-year deal with IBM to outsource its voice and data network. Fujitsu has undertaken that the outsourced work will stay in
Bristol, allowing transferred staff to keep their jobs.


Payment System:
China Finance, a provider of surety and loan guarantees to small and medium enterprises in China has signed a surety guarantee contract with Shenzhen ChaseTop Technology to guarantee its successful reverse merger to become a US public company. ChaseTop provides online payment platform for e-business transactions.


Retail Distribution:

  • India’s Yes Bank has signed a strategic cooperation memorandum with CashTech Solutions to develop customized financial supply chain solutions in select knowledge intensive business sectors. These solutions could be deployed via alternate channels across all customer segments of the bank.
  • Abu Dhabi Commercial Bank has selected ACI Worldwide’s BASE24-es to consolidate its ATM and point of sale transaction authorization onto a single platform. The system will aid the bank’s compliance with Europay Mastercard Visa mandates calling for the introduction of chip cards to reduce card fraud.

Friday, January 07, 2005

Customer Experience and Customer Mis-Management

TOUCHPOINT GROUP ImageVisit TOUCHPOINTs Research Reports. Feel Free to drop a word as your valuable Comment.
Is Outsource IT functions always beneficial to us? asked and debated by few local co-op. bank executives in India during sunday luncheon. I had impression of Co-op. banks as SME segment of Banking. They are less than greedy but more than cost concious investor. They trade off quality and cost better than a bigger bank and usually customer service savvy. Sometimes CO-op. bank are successful in maintaing better customer relationship than a large commercial bank apart from higher interest rate for depositor.

Best example to reinforce my above statement is to share my personal "Customer Experience Management" experiments. I started long back, experience the service deliverables by becoming a customer and interacting with process and framework put in place.

Part A: Interaction with Co-op. Bank:
I intentionally cut a cheque for fewq thousands to be issued to one of friendly merchant which bound to BOUNCE. Since, merchant has favoured me of not sueing me for bouncing the cheque I came to know that, Co-op bank officer was kind enough to snail mail about the cheque return which was avoided by giving me partial credit.

Part B: Large Private commercial Bank:
One of my cheque issued as bill pay from very well known Indian Private bank (Bank gets lot many award for Corporate governance and excellance for last few years), Cheque bounced due to insufficient fund. Bank never bother to use any of it's channles like Internet banking, Mobile phone, OFfice and resi. phone, Snail mail to intimate the same and debited Rs.250/= as returning charges. I felt shocked that, bank manager as well as that bank is so poor and bankrupted that, they debited the amount but can't spend 5 to 10 Rs. in order to save customer's crediability or allow TOD(Temp. Overdraft) and honor cheque with additional Rs.300 to 400/=.

I declare all that CRM investment, Outsourcing strategy, that made this commercial bank so greedy that, they eat up flesh out of bone of customer and ignore the experience that customer experience out of this. It's folly that, these banks will not be able to retain customers and will allow them to go to other banks.


I often surprised that, big trumpating by such banks about outsourcing and innovative product. It is like glossy presentation full of jargons impressed upon the directors and top management. What is that this guys are doing wrong an SME's are not doing wrong?

Innovation is the Key. Innovation will be born not out of such big elephants - Large Comm. Private Bank who can't dance (Except the one who gets Louis Gastner - Ex. CEO of IBM) but, either new enterent or SME segment of banks like Co-op Banks, who shed away lot of head weigth.

Indian goverment sanctioning Rs. 15,000 crore for revival is going to turn the economy on fast track and after few months, GDP grwoth of 8 to 10% is achivable. Marketplace will see lot more liquidity and better trade options with such new innovative services from SME banks.

One of the example of Printing Outsourcing case is good for eading.

Thursday, January 06, 2005

Child are Innocent ...little Love .. Little Effort

TOUCHPOINT GROUP ImageVisit TOUCHPOINTs Research Reports. Feel Free to drop a word as your valuable Comment.


This child has missed its parents in the Tsunami incident. just keep passing this, somewhere this child's parents might come to know the whereabouts of this child

Please send this to everyoneman you know, as we don’t have anything to lose. Atleast the boy might regain his family! (Thus decided to post on blog also)

Looking for his family.
The boy about 2 years, from Khoa Lak is missing his parents. Nobody knows what country he comes from. If anyboy known him please contact us by
phone 076-249400-4 ext. 1336, 1339 or e- mail : info@phuket-inter-hospital.co.th


Wednesday, January 05, 2005

Changing Face of Money - Boon for ATMs

TOUCHPOINT GROUP ImageVisit TOUCHPOINTs Research Reports. Feel Free to drop a word as your valuable Comment.
Considering it's the root of all evil, the sinew of love as well as war, money is surprisingly fragile. The average $5 bill lasts only 16 months.

Notes circulating in tropical climates wear even more quickly. I lived in India for several years and had more than one rupee bill literally disintegrate in my hands.

This explains why Mexico and 22 other nations have switched from paper to plastic money for at least some denominations. Plastic bills last longer and are more difficult to counterfeit than paper bills. They are less likely to trip up ATMs, and they carry fewer germs. Plastic bills look and feel like "real" money, though they are a bit slicker to the touch.

The decision to switch from paper to plastic isn't an easy one. Countries take their money seriously. They want their currencies to convey stability and power. Plastic implies cheapness and artifice, which is why all of the countries using plastic money prefer to call it by a more technical name: polymer money.

Mexico, for instance, is now issuing a 20-peso note ($1.79) made entirely out of polymer, or plastic. The plastic peso has gone over well. It looks a lot like the old, paper note it replaced. There's an added security feature, though: a clear plastic window, about the size of a postage stamp, that is extremely difficult to forge—and that's one of the main reasons Mexico made the switch to plastic. Only plastic bills have this security window.

Plastic currency has come a long way in a relatively short amount of time. Haiti and Costa Rica briefly experimented with a primitive version of plastic money in the early 1980s, but it was Australia that mastered the technology, issuing its first plastic bills in 1988 and converting entirely to plastic soon after. Each year, more and more countries are making the switch to plastic—most recently, Chile.

Advantages:
Plastic money has several advantages over paper.

1. The plastic bills absorb less moisture and are therefore less likely to transmit germs, which is a danger, albeit a rare one, with paper notes.

2. Plastic bills can endure a lot of abuse. You can twist them, bend them, and even put them through a wash/spin cycle without doing serious damage. They last four times longer than paper bills.

3. Good for ATMs: Plastic bills are also less likely to clog ATMs and vending machines, since they don't shed ink the way paper money does. Those tiny bits of ink—and dust—confuse the optical reading devices found in ATMs.

Plastic money is also springier than paper money. People have to make subtle adjustments in the way they fold their money in their wallets. And while plastic money is more difficult to forge, counterfeiters are remarkably innovative. They've already produced a few respectable copies of Australia's plastic currency.

So, how do the world's treasury officials make that fateful decision: paper or plastic? Money, it turns out, is a big factor when deciding what kind of money to use. It costs six cents, on average, to print a single U.S. bill. (A pittance, but the volume is tremendous—about 8 billion bills are printed each year.) Plastic costs twice as much to make but lasts four times longer. So, the cost advantage goes to plastic.

The switch from paper to plastic does require some adjustments. Mexican banks, for instance, have had to change the way they handle money. No longer can they staple bills together, a common practice in much of the world. I remember spending hours trying to gingerly remove staples from a brick of Indian rupees. The slightest tear and the bills were rendered worthless.

There is, however, more to money than money. People have to like the feel of the notes in their palms, and here paper gets the edge. It has a more solid, less slippery feel than plastic. And that can make a huge difference. Thailand, for instance, dabbled in plastic but recently reverted to paper after Thais complained that the new money tended to discolor and didn't handle well.

So far, none of the world's major economic powers—the United States, the European Union, and Japan—have made the switch from paper to plastic. The EU already made one tectonic shift, to a common currency, so switching to newfangled polymer bills was probably too much to ask. The United States has "looked into polymer," says Trevor Wilkin, publisher of polymernotes.com and one of a handful of experts on plastic money, but he doubts if we're about to go plastic anytime soon. The paper manufacturers have tradition (and a powerful lobby) on their side. Besides, with the dollar plummeting in value, switching to plastic may send the wrong signal to the rest of the world.

Tuesday, January 04, 2005

Touchpoint News: ATM inventor Honoured and more

Visit TOUCHPOINTs Research Reports. Feel Free to drop a word as your valuable Comment.

ATM inventor honoured after 40 years:


The Scot credited with inventing the automated cash machine has been awarded an OBE - 40 years on. John Shepherd-Barron, 79, from Tain in Ross-shire, said the accolade was "better late than never".

He came up with the idea of the auto-teller in the early 1960s after becoming frustrated at not being able to access his own money at weekends.

He installed the world's first ATM at a branch of Barclays Bank in Enfield, North London, in 1967. At the time he was managing director of De La Rue Instruments.

Chemically coded:

The De La Rue Automatic Cash System took in cheques impregnated with Carbon 14, which were bought in advance from a bank teller, and exchanged them for cash.

Each cheque was chemically coded to identify between customers so money could be taken from the correct bank account. Mr Shepherd-Barron went on to supervise the installation of the machines in Switzerland, Philadelphia and Japan.



He said that despite some complaints from the US, the
Guinness Book of Inventions had recognised him as the inventor of the ATM.

"The thing that I have done obviously became an important feature of international banking," he added.

FDIC Suggests Enhancing Password System for Banks

The Federal Deposit Insurance Corp. recommended to financial institutions that they upgrade their existing password-based, single-factor customer authentication system to a two-factor system.

Other suggestions so far include the use of scanning software to identify and defend against phishing attacks, strengthening educational programs to help consumers avoid on-line scams, and placing a continued emphasis on information sharing among the financial services industry, government and technology providers.

EDS And Xerox Sign Services Agreement With Barclays

EDS and Xerox Corp. announced a $40million contract with Barclays Plc to supply its Workplace Management Services solution, which is designed to deliver fully managed office document services for print, copy and fax on a price-per-page basis. EDS’ Workplace Management Services solution is a key component of the company’s Agile Enterprise Platform strategy. Through this latest deal, EDS and Xerox will manage Barclays’ procurement, service and maintenance, helpdesk and user support for more than 2,250 Xerox and other devices across nearly 200 Barclays Group Office sites in the U.K. The five-and-a-half-year contract expands the services that EDS currently provides to Barclays as part of an existing, seven-year, $350 million IT services agreement.

CFOs Expect Growth in Capital and Technology Spending

CFOs expect to see growth in capital and technology spending at their companies during the next 12 months, despite acknowledging the impact of higher producer prices. According to the December CFO Outlook Survey, conducted by Financial Executives International and Baruch College’s Zicklin School of Business, participating CFO’s expect capital spending at their companies to increase by 14 percent in the next 12 months.

These projections were made despite more than half, 56 percent, saying their companies have felt the impact of rising producer prices in the last quarter. When asked about permanent changes resulting from Sarbanes-Oxley Section 404, 57 percent said they had made “no substantive changes.” Others noted some positive changes. Thirty percent cited better control over documentation of systems changes, while 21 percent said the invested in a technology solution to monitor compliance and maintain and store internal control.